General Terms and Conditions of Sale
These General Terms and Conditions of Sale (hereinafter, "GTCS") govern the contractual relationship between RUBBER BRAND, S.L. and consumers who purchase products through rubberbrandco.com.
1. Identification of the seller
RUBBER BRAND, S.L. – Tax ID (NIF) B22922082 – Calle Ruperto Chapí, 39, 03201 Elche (Alicante), Spain. Email: info@rubberbrandco.com. Phone: +34 641 41 63 62.
2. Purpose and acceptance
These GTCS apply to every sale made through the Website. By placing an order, the customer declares to have read and accepted these GTCS in their entirety, as well as the Privacy Policy.
3. Purchase process and contract formation
The customer selects the products, reviews the order summary—which displays the final price including taxes and shipping costs—and confirms the purchase by clicking the payment button, which entails an obligation to pay. The contract is formed upon the sending of the order confirmation email.
4. Prices and taxes
All prices are shown in euros and include the applicable VAT. Shipping costs are calculated and displayed before finalizing the purchase. For shipments outside the European Union, the customer is responsible for any potential tariffs, taxes, and customs duties of their country.
5. Payment methods
We accept credit and debit cards (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, Shop Pay, PayPal, Klarna, Bancontact, BLIK, and MobilePay. Payment processing is carried out through secure PCI-DSS certified gateways; Rubber Brand does not store full card details at any time.
6. Shipping and delivery times
Shipments are made via NACEX. Estimated delivery times and shipping areas are detailed in our Shipping Policy. The times indicated are estimates calculated in business days from the confirmation of the order.
In accordance with Article 66 bis of Royal Legislative Decree 1/2007, if we do not deliver the order within the agreed timeframe, the customer may require us to do so within an additional reasonable period, and if not fulfilled, terminate the contract and obtain a full refund of the amounts paid.
7. Right of withdrawal (14 calendar days)
As a consumer, you have the right to withdraw from the contract within a period of 14 calendar days from receipt of the order, without the need for any justification.
To exercise this right, it is sufficient to communicate your decision to us unequivocally at info@rubberbrandco.com, or by using the model form found at the end of this document (its use is optional).
- Return costs: return shipping costs are covered by Rubber Brand. We will provide you with a prepaid NACEX shipping label with the destination address already printed. You do not need to pay anything or manage the transport yourself.
- Refund: we will refund all payments received, including initial standard shipping costs, within a maximum period of 14 calendar days from the date you notify us of your withdrawal, using the same means of payment used for the purchase. We may withhold the refund until we have received the product or until you provide proof of its return.
- Product condition: you may try on and examine the product just as you would in a physical store. However, you will be responsible for any decrease in value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the items. In such a case, we may apply a proportional reduction of the amount to be refunded (for example, items returned with clear signs of use, worn, washed, with odors, stains, or damage).
8. Commercial return and exchange policy (15 days)
Additionally and voluntarily, and beyond what is required by law, Rubber Brand offers free exchanges and returns for 15 calendar days from receipt of the order, provided that the product is returned:
- unworn and unwashed,
- with the original tags attached,
- in its original packaging.
This commercial policy is an additional benefit and does not limit or replace your legal right of withdrawal of 14 days described in clause 7, which applies in all cases, including items on sale or discounted.
9. How the return process works
We manage all returns via a prepaid label, so you do not have to look for addresses or pay upfront:
- Write to us at info@rubberbrandco.com indicating your order number and the items you wish to return or exchange.
- We will email you a prepaid NACEX label with the destination address already printed, along with delivery instructions.
- Prepare the package, attach the label, and drop it off at the indicated NACEX point or hand it to the courier.
- As soon as we receive and inspect the product, we will confirm your refund or exchange.
Important: do not send any package on your own without having requested the return first and received the label. Unsolicited shipments may not be correctly identified and may delay your refund.
For legal purposes, the seller's address for receiving returns is: RUBBER BRAND, S.L., Calle Ruperto Chapí, 39, 03201 Elche (Alicante), Spain.
10. Exceptions to the right of withdrawal
In accordance with Article 103 of Royal Legislative Decree 1/2007, withdrawal does not apply in the following cases:
- Products made to the customer's specifications or clearly personalized (for example, orders with embroidery or custom designs for academies or teams).
- Sealed products that are not suitable for return for reasons of hygiene or health protection, if they were unsealed after delivery.
11. Legal guarantee of conformity
All our products have a legal guarantee of conformity of 3 years from delivery, in accordance with Royal Legislative Decree 1/2007 after the reform by Royal Decree-law 7/2021.
- During the first 2 years, it is presumed that any lack of conformity existed at the time of delivery, unless proven otherwise.
- In the third year, it is the customer's responsibility to prove that the defect already existed at the time of delivery.
The warranty covers manufacturing defects (faulty seams, fabrics, zippers, screen prints, or sublimations) and does not cover normal wear and tear resulting from use, nor damage caused by improper use or washing. To make a claim, write to us at info@rubberbrandco.com attaching photographs and proof of purchase.
12. Complaints and dispute resolution
You may direct any complaint to info@rubberbrandco.com. We commit to responding as soon as possible.
Likewise, in accordance with Regulation (EU) 524/2013, we inform you of the existence of the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
13. Applicable legislation
These GTCS are governed by Spanish law. For any dispute, the Courts and Tribunals of the consumer's place of residence shall have jurisdiction.
Annex: Model withdrawal form
(You only need to complete and send this form if you wish to withdraw from the contract. Its use is optional.)
For the attention of RUBBER BRAND, S.L., Calle Ruperto Chapí, 39, 03201 Elche (Alicante), Spain – info@rubberbrandco.com
I hereby give notice that I withdraw from my contract of sale of the following good:
— Product(s): ____________________________
— Order number: ____________________________
— Order date: ______________ Date of receipt: ______________
— Name of consumer: ____________________________
— Address of consumer: ____________________________
— Signature of consumer (only if this form is notified on paper): ______________
— Date: ______________
Last updated: July 2026.